Our Authentication Process
Every pair we sell is inspected by hand before it ships. No exceptions. Here's exactly how we make sure what lands on your doorstep is the real thing.
How we verify every pair
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Trusted sourcing
We buy only from established suppliers and verified sellers we've worked with over time — never anonymous, one-off sources. Every intake is logged against its supplier.
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Intake inspection
The moment a pair arrives at our warehouse it's opened and checked. Nothing goes into stock until it has passed this first inspection.
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Multi-point authentication
We examine the details that matter — construction and materials, stitching, colourway, branding and labelling, the box label and SKU, and the size tag against the shoe — comparing each pair against known-authentic references.
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Condition & quality control
Once verified authentic, each pair is graded for condition. Anything with a minor factory flaw is flagged and, where relevant, moved to our clearly-labelled Outlet.
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Final check & dispatch
Before a pair leaves us it's checked one last time and packed securely — shipped tracked and double-boxed to protect the shoe box in transit.
What our guarantee means
Every pair verified in-house before it ships — or your money back.
Condition is checked and disclosed. No surprises out of the box.
Not the perfect fit? Return or exchange within 30 days.
A note on factory flaws. Sneakers are mass-produced, and even pairs that pass the brand's own quality checks can carry small manufacturing marks — a little excess glue, slight stitching variation, or a minor crease from box storage. These are normal, they're not defects in authenticity, and we're upfront about them.
We explain exactly what to expect on our Factory Flaws Explained page.
Questions about a pair?
If anything about an order isn't right, we want to know. Our team will always make it right — get in touch and we'll take care of you.