FAQ

On average, orders are dispatched within 1–2 working days. Some sizes take longer, so please check the product page for the exact delivery window for the size you want.

On average, UK orders arrive within 3–5 working days of ordering. For the most accurate delivery time, check the delivery estimate on the product page — it updates when you choose your size. Everything ships fully tracked and insured via Royal Mail or UPS.

Yes. After dispatch, delivery takes roughly 5–10 working days to Europe and 7–14 working days to the rest of the world. Any import duties or local taxes are the responsibility of the customer.

You'll receive a tracking number by email the moment your order is dispatched — just follow the link for live updates.

Yes — you can cancel free of charge within 1 hour of placing your order. Email info@projectsneakers.co.uk with your order number or message us on live chat. Requests sent outside 9am–10pm are handled when we reopen. After that, your order may already be on its way, so please return it once it arrives (within 14 days of delivery) and we'll refund you under our returns policy.

You can return an item within 14 days of receiving it. It must be unworn and in its original condition with all tags attached (trying it on is absolutely fine). Please return it using a fully insured, tracked service — return postage is covered by the customer.

Email us at info@projectsneakers.co.uk with “Return Request” as the subject line. We aim to respond within 12 hours with the next steps.

Once your return arrives and has been checked, we'll refund your original payment method within 3–5 days. Return postage is paid by you, unless your item arrived incorrect or faulty.

Yes. Email us at info@projectsneakers.co.uk with “Exchange Request” as the subject line, your order number and the size you'd like, within 14 days of receiving your order. Exchanges are subject to availability. Send the original pair back in the same way as a return (fully insured and tracked, at your own cost). There's a £4.95 delivery charge for sending your new size. If the new size is priced higher, we'll email you a payment link for the difference; if it's priced lower, we'll refund the difference to your original payment method.

Yes. International orders can be returned within the same 14 days. Email us first with “Return Request” as the subject line and we'll reply with the next steps. Return postage and any customs or import charges on the return are paid by you, unless your item arrived incorrect or faulty.

Always. Every pair is 100% authenticated before it ships — we deal exclusively in genuine trainers and collectibles.

Yes — all items are brand new and deadstock unless clearly stated otherwise in the listing.

New drops land weekly. Check New In for the latest, or join our newsletter for first access.

All major credit and debit cards (including American Express), PayPal, Shop Pay, Apple Pay and Google Pay, plus flexible payment options with Klarna and Shop Pay Installments — pay later or spread the cost, with interest-free options available at checkout (subject to eligibility).

Sizes are listed in UK by default, with EU and US conversions in the size guide on each product page. If you're between sizes, we'd usually suggest sizing up for most trainers.