FAQ

Orders are dispatched within 1–3 working days. A small number of made-to-order items may take a little longer — this is noted on the product page.

Once dispatched, UK orders typically arrive within 3–4 working days, so most orders reach you within 4–7 working days of ordering. Everything ships fully tracked and insured via Royal Mail or UPS.

Yes. After dispatch, delivery takes roughly 5–10 working days to Europe and 7–14 working days to the rest of the world. Any import duties or local taxes are the responsibility of the customer.

You'll receive a tracking number by email the moment your order is dispatched — just follow the link for live updates.

You can return an item within 14 days of receiving it. It must be unworn and in its original condition with all tags attached (trying it on is absolutely fine). Please return it using a fully insured, tracked service — return postage is covered by the customer.

Email us at info@projectsneakers.co.uk with “Return Request” as the subject line. We aim to respond within 72 hours with the next steps.

Once your return arrives and has been checked, we'll refund your original payment method within 3–5 days, minus the original return shipping cost.

We don't currently offer direct exchanges. If you need a different size, simply return the original item and place a new order for the size you'd like.

At the moment international returns aren't accepted. UK returns follow the 14-day policy above.

Always. Every pair is 100% authenticated before it ships — we deal exclusively in genuine trainers and collectibles.

Yes — all items are brand new and deadstock unless clearly stated otherwise in the listing.

New drops land weekly. Check New In for the latest, or join our newsletter for first access.

All major debit and credit cards, Shop Pay, Apple Pay and Google Pay, plus flexible payment options including Klarna — pay later or spread the cost in interest-free instalments at checkout.

Sizes are listed in UK by default, with EU and US conversions in the size guide on each product page. If you're between sizes, we'd usually suggest sizing up for most trainers.