Project Sneakers is fully online, and we don’t have a physical store just yet.

At Project Sneakers, we guarantee 100% authenticity through a strict inspection and certification process. Every item is evaluated for its packaging, appearance, components, and included accessories. Any flaws are identified and addressed, and authenticity is confirmed by our trained certifiers. Only products that pass our full authentication checks are sent to our customers.

Sneaker sizing can vary depending on the brand. Each product page includes a dedicated section explaining how that specific model fits and whether sizing may differ. Since everyone’s feet are unique, our returns and exchange policy ensures you can easily swap or return your shoes if they aren’t the perfect fit.

“GS” stands for Grade School sizing. These versions of classic sneaker models are redesigned with a smaller, narrower fit. Because GS pairs are intended for feet smaller than standard men's sizing, we recommend going half a size up when purchasing any GS product.

If you’re not satisfied with the item you’ve received, you may return it to us through our return portal.

Requests must be made within 7 days of delivery.

Items must be in good condition with the original PROJECT SNEAKERS tags attached. Products must be returned in their original shoebox and placed inside protective packaging for shipping.

Processing and shipping fees are non-refundable. Customers are responsible for covering the return postage cost. Refunds will only be issued to the original payment method.

Returns will not be accepted if the products or boxes are damaged, not in their original condition, or if the tags have been removed.

Yes — please contact us within 1 hour of placing your order and we will try to stop the fulfilment process. A 10% cancellation fee applies to all orders once they are placed.

Orders that have already been dispatched cannot be cancelled; in this case, please follow our returns process instead.

First, please check your spam or junk folder. If you still can’t find the email, log in to your My Account section to confirm your order details. Then contact us with your name, email, and postcode so we can resend the confirmation.

We accept major Debit/Credit Cards and PayPal. Klarna/Pay-Later options may appear at checkout based on your location and eligibility.

Yes

If your order has not yet been shipped, Please Contact Us as soon as possible. We will do our utmost to update your information. Once the package has been dispatched, the delivery address cannot be changed; you may request a forwarding service from the courier company (if supported by your local carrier).For more information, please refer to our Shipping Policy.

Yes — all orders are processed in GBP (£). If your card/account isn’t in GBP, your bank will convert the payment and may apply FX/overseas transaction fees using its own exchange rate. the final charge is in GBP. For exact rates or fees, please check with your card issuer/bank.If you have any further questions, Please Contact Us

Project Sneakers supports multiple payment methods. If you wish to use Shop Pay/Apple Pay/Google Pay, please refer to the corresponding payment method agreements. For any other questions, Please Contact Us.

We typically ship orders within 24 to 48 hours on business days. You can track shipping updates once the courier scans the package for the first time.

We currently don't offer next-day delivery service, but we will introduce this service in the future.Please refer to our Shipping & Delivery

Your package has been successfully scheduled and is awaiting the courier's initial scan confirmation. This status is normal until the package is picked up for processing.
Shipping & Delivery

We do not provide delivery services on weekends or holidays.For more information, please refer to our Shipping & Delivery

EU orders may incur import VAT/customs duties based on local regulations. These fees are set by customs authorities and are the responsibility of the purchaser.
Shipping & Delivery

Project Sneakers dispatches all packages from the United Kingdom using a tracked and signed service with DHL, DPD, Royal Mail and UPS.For more information, please refer to Shipping & Delivery

If there are no updates to your order information, please contact us promptly for the latest status.For more information, please refer to our Shipping & Delivery.

Project Sneakers currently does not offer shipping services outside of the UK/EU.For more information, please refer to our Shipping & Delivery

Returns are accepted within 7 days of delivery. Items must be new, unworn and in the original box/tags. Opened blind boxes and items marked final sale are non-returnable.For more information, please refer to our Refund Policy

Please submit your request through the Returns Portal and ship the package back as instructed. Exchanges are subject to availability; otherwise, we will issue a refund according to our Refund Policy.

Project Sneakers offers a 7-day return and exchange service. Buyers are responsible for both the return and shipping fee. For more details, please refer to our Refund Policy.

Once we have received your return, we will check to make sure everything coincides with our Terms & Conditions and we will process your refund within 3-5 working days. This will then show on your original payment method within 1-3 business days.For more details, please refer to our Refund Policy.

Project Sneakers offers a 7-day return and exchange policy. Some items have price differences between sizes. For exchanges, please select a size within the same price range.For more details, please refer to our Refund Policy.

Free order cancellation within 1 hour. Orders cannot be canceled once shipped.For more details, please refer to our Refund Policy.

Due to the unique nature of POPMART products, returns and exchanges are not supported.For more details, please refer to our Refund Policy.

If the item you receive is damaged or incorrect, please Contact Us immediately. Project Sneakers will provide you with comprehensive after-sales support.For more information, please refer to our Refund Policy.

We have provided corresponding sizing guides for each product on the product detail page.If you have any questions, please contact us.

Like New Balance 204l New Balance 204L “Mushroom Arid Stone” and New Balance 204L‘Timberwolf Linen' recommend order a half size up,For other shoe styles, please select your size based on your foot width.If you have any questions, please contact us.

Nike / ASICS / New Balance / Adidas products are all standard sizing. Most styles follow standard sizing, but due to variations in materials and lasts, we recommend checking the product page description and the brand's size guide.
For New Balance products, we recommend purchasing a half size larger.If you have any questions, please contact us.

As a guide,GS 6.5Y ≈ Women’s UK 6 / EU 39 / US W8. Fit varies by brand; wide feet or high instep may size up½ size.If you have any questions, please contact us.

Project Sneakers guarantees 100% authenticity with a thorough inspection and certification process. Every item is inspected for packaging, appearance, components, and accessories. Flaws are intercepted, authenticity is verified by professional certifiers. Only fully authenticated products reach our customers.For more information, please refer to About Us

Project Sneakers guarantees that all products are brand new and unworn. Our team rigorously inspects every item to ensure it arrives in perfect condition to our customers.If you have any further questions, please contact us.

Visible Glue Marks and Alterations to the Sneaker’s Upper Stitching Tissue Paper.For more details, please read theFactory Flaws Explained

Project Sneakers offers a 7-day return and exchange window for every customer. If you believe an item is defective, you may submit a return or exchange request during our return window. For further inquiries, please contact us.

Project Sneakers pledges not to sell secondhand items.If you have any questions, please contact us.

Due to potential mishandling of packages during transit by courier companies, the shoe boxes may sustain minor damage. Rest assured, every item is shipped with comprehensive protective packaging to prevent loss or damage caused by delivery issues.If you have further questions, please contact us.

No.Blind boxes are random; once opened they are non-returnable.For more information, please refer to our return policy.

Single Box= one sealed blind box from the listed POP MART series — the character is random.

Group One / Group Two= aProject Sneakers-exclusive option that lets you buy one sealed single box from two different POP MART series within the same listing. ChooseGroup One or Group Two at checkout to receive one random box from that group’s series. Characters can’t be selected; duplicates may occur when buying multiples;secret/chase isn’t guaranteed unless the product page says so.

Whole Set= thecomplete set of all standard figuresfor one series (typically one of each); the secret/chase isonly included if explicitly stated.
If you have any further questions, pleasecontact us.

Due to the random nature of blind boxes, Project Sneakers does not guarantee the presence of specific dolls inside.If you have any questions, please contact us.

Yes — Our POP MART blind boxes are supplied factory-sealed from authorised channels. We do not open or reseal them; packaging retains the original tamper-evident seal/hologram where applicable. To ensure authenticity, we source only from verified distributors and cross-check series/SKU labels before dispatch. Please note characters are random and secret/chase isn’t guaranteed unless stated on the product page. If a seal looks compromised or the box arrives damaged, photograph it on arrival and contact us within 48 hours so we can help.

Our warehouse conducts thorough inspections of all goods prior to shipment and reinforces them with double-layered security boxes to prevent damage during in transit.If you have any questions, please contact us.

Project Sneakers does not currently offer greeting card writing services. We believe we will add this service in the future. Please stay tuned. If you have any questions, please contact us.

If you discover significant discrepancies or damage upon receiving your package, please contact us immediately. We will process your return or exchange to provide you with the utmost assurance.